FAQ
What is BrandMate?
BrandMate is the tailor-made Community for Brand Ambassadors, the go-to place for brand-related interaction. Our Social Mobile App allows you to:
o SHARE emotions, lifestyles, expertise with similar people and be valued for your good taste, creative touch and passion.
o CONTRIBUTE to your own personalized brand community and to the brands you love being recognized as Brand Ambassador and point of reference for other Brand Lovers.
o EXPLORE the best user-generated content for any brand, voted and rated by members of the community.

What kind of log in options do I have?
You can create a BrandMate profile connecting to your Facebook or Google+ account or just entering your personal email address.

If I log in via Facebook, am I inserted in the same community as my friends are?
No, your community will be determined by your brands selection. However, you can see your friends’ profile and their posts on BM.

Why can I not enter the community immediately?
To allow us to choose the best community for you, at least five brands need to be selected. After the selection, you will be automatically allocated to the community that best suits your brand preferences. This will be your tailor-made community.

What kind of brands do I need to select?
In order to create the closest profile to your personality it is strongly recommended to select only those brands you are really using in your daily life, for which you feel passionate about and that improve your life in simple ways. The more accurate you are in the brand selections and the more likely you are to be part of a community that truly suits you. If you want to follow conversations around brands you don’t own (e.g. ‘Ferrari’- if you don’t own one =) you can always search on BrandMate for any brand. Otherwise, we suggest you use other platforms such as Facebook and ‘like’ any Fan Page relevant for you.

Why can I not select two brands in the same product category?
We ask you to select the brand that plays the biggest role in your life for each product category. We believe there is always a brand you feel more connected to. You preferences can change over time so it is important to update your selection every now and then.

Why do I happen to be in a different community than my friends with the same selection of brands?
The number of people in every community is limited. We want to support the creation of personal relationships with your BrandMates.

Is my brand selection definitive?
No, not at all. You can select or even deselect any brand whenever you want. Go to ‘My Brands’ to add new brands or deselect those you are not using anymore.

What happens to my community if I edit my brand selection?
Any time you modify your brand selection you will be asked if you want to change community (if eligible) or stay in the same one despite your new selection. If you decide to leave your current community you will be allocated in a new group that best fits your current preferences.

What if I want to follow a brand not present in BM?
You can add whatever brand you don’t find on the platform. Go to ‘Add a New Brand’ to create a brand profile. You will be able to immediately include the added brand in your selection.

Can I follow other people or brands outside my community?
Yes, both users and brand profiles are accessible. You can check the latest on any brand and user. Also, it is possible to send direct email to all BM users and check their social network accounts from their profiles. However, BrandMate does not operate under a friend/follower principle.

Why can I not tag a brand I don’t use or that I deselected?
We want users to spend their time, passion, creativity and resources mainly on those brands they use and love. This is why you can only win points, badges and awards for those brands. However, you can add any content you want but this will not be referred to a specific brand. Just select ‘No Brand’ from the list of possible tags. Be aware that you will not win points for these posts.

Can I comment posts that are related to a brand I have not selected?
No, you can only comment on photos, videos and stories that tag a brand you have selected. We want to keep the platform a safe place for both brand lovers and companies. Therefore, we want to limit the negative conversations around brands.

Can I share the content I find on BM with my friends on social networks?
Yes, you can certainly share any post on Facebook, Twitter and Google+.

How do I gain points?
You will gain BM points every time another user engage with the content you have posted (like, share, comment). BM points indicate your level of contribution to the entire platform.

What are badges and awards?
Badges and Awards are recognitions related to your contribution to a specific brand. Every time you tag one or more brands in a post you win general BM points or specific Brand points depending on how popular your content becomes.

How do I win badges and awards?
Every brand is registered on the platform as a Brand Profile. This page contains the best user-generated content from all BrandMate users that use and love that brand. This content is ranked based on its popularity (like, share, comment). Badges will be attributed to those users that see their content appearing in the top list of photos, videos and stories (ex. Top 1 ‘Gucci’ Photo). Awards will be attributed to users that contributed the most to the specific brand, i.e. those who are in the ‘Top Brand Lovers’ list (e.g. Brand Ambassador ‘Gucci’).

Can user make negative comments and discredit brands?
No, negative conversations around users or brands are not welcome. If you happen to discover particularly offensive comments, please mark the post as ‘Negative/Offensive’ and we will remove it ASAP. The person who posted it will be contacted with a first appeal. If his/her behavior doesn’t change, he/she will be banned from BM.

Can I pay to get points?
No, we want the attribution of titles to be as democratic as possible.

SUPPORT
How do I reach out to the BM team?
Here you have all our contacts:
help@brandmate.it
o To report technical problems
info@brandmate.it
o To obtain information about BrandMate
friends@brandmate.it
o To introduce yourself and keep in touch with the team
amassadors@brandmate.it
o To explore collaboration opportunities
feedbacks@brandmate.it
o To suggest any improvement
business@brandmate.it
o To request information about BM commercial services
Where can I find business-related information on BrandMate?
To follow or contribute to our growth, please go to https://angel.co/brandmate, https://gust.com/c/brandmate or http://www.crunchbase.com/company/brandmate

COMMUNITY GUIDELINES
In this section you will find the rules of conduct that apply to our community. The behavior of all of us should respect the following principles to guarantee a pleasant environment for everybody. As you will discover, these rules are very common and represent the behavior we should follow when interacting with other people. Every user who will show arrogance toward other people or brand will eventually be banned from BrandMate.

General Prohibitions
Without limiting the foregoing, you agree that not to do any of the following, either directly or indirectly:

1. Defame, abuse, harass, stalk, threaten, or otherwise violate the legal right of others;
2. Publish, post, upload, e-mail, distribute, or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent, or unlawful content;
3. Transmit files that contain viruses, corrupted files, or any other similar software or programs that may damage or adversely affect the operation of another person's computer, our sites, any software or hardware, or telecommunications equipment;
4. Advertise or offer to sell any goods or services for any commercial purpose unless you have our written consent to do so;
5. Transmit surveys, pyramid schemes, spam, unsolicited advertising or promotional materials, or chain letters;
6. Collect or store personal information about other end users;
7. Interfere with or disrupt our sites, servers, or networks;
8. Forge headers or manipulate identifiers or other data in order to disguise the origin of any content transmitted through our sites or to manipulate your presence on our sites;
9. Take any action that imposes an unreasonably or disproportionately large load on our infrastructure;
10. Engage in any illegal activities.

Be respectful: don’t offend or insult other people that have different opinions on brands or users.

Don’t have preconceptions: practices of racism, religion and social status discrimination, abusing of others’ fragileness are strictly forbidden. Everyone must be protected in our service. This rule represents human rights, not respecting these principles is against nature.

Use appropriate language: epithets, bad words, insults to the morality and to particular personal characteristics are not welcome. Don’t be arrogant and rude.

Be a brand lover: we suggest to post brands-related content and to use the platform to express your creativity and good tastes about the brands that make you happy. To become a brand ambassador and obtain the best from BM, you should follow the principles summarized in the FAQ section and in the “Discover BrandMate” tutorial.

Show us what makes you stand out: be original, don’t hesitate to add new brands or to select those that your friends are not following. It doesn’t matters if 10000 people chose a particular brand, if you like another brand in the same product category, select it, even if you are the only one! We don’t want to create a platform that excludes the minorities or people with different passions.

Select brands you are really using: Some brands are unique, special, in your daily life, they contribute to determine your personality. It would have no sense to select “Ferrari” instead of “Ford” just because you dream to have one. If you want to get friends who are really similar to you, give space to all of your special brands!

The more, the best: if you can, don’t limit your selection at the minimum of five brands. The more brands you select, the deeper you go with your personality, you will that way find people who are very similar to you. Additionally, the more posts you will publish, the higher your chances to get friends and become a brand ambassador.

Don’t cheat: always remember that BrandMate is an entertaining platform. Don’t create fake profiles that allow you easily win badges and awards. The database will be monitored and cheater will risk being banned. Respect other users and compete with them without doping!

Don’t post inappropriate material: don’t publish pictures or videos that could offend someone or harm the reputation of a brand. We will control posts everyday and those we will consider not appropriate from the community will be deleted.

Don’t be a hater: just follow the brands you love, don’t post negative comments to other brands to create dissention. We want to create a relaxed context that ALL the users/brands can enjoy without being discriminated.

HAVE FUN!